QUEUES

• How many queues and possible bottlenecks will there be?
• Have adequate personnel greeters, crowd controllers, ticket collectors and security been allocated?
• Is signage(including the estimated waiting time) in place?
• When will the queues form? Will they form at once or over a period of time?
• How can the perceived waiting time be reduced? e.g. queue entertainers
• What first aid, access and emergency procedures are in place?
• Are the lighting, sun and rain protection adequate?
• Are crowd friendly barricades and partitions in place?
• Are toilets, food and water needed?
• Are different booths needed for different payment methods or prepaid?

You never get away from queuing and yet very little thought goes into it. The EPMS CDROM has detailed information on this vital logistical aspect of event.

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Copyright W.J. O'Toole 2002